POSITION SUMMARY:   

The Billings and Collections Analyst is responsible for supporting the end-to-end billing process and performing collection activities to ensure timely receipt of customer payments. This role combines accurate and timely invoice approval/release with proactive collection follow-ups to support cash flow and customer satisfaction. The analyst works closely with internal teams and customers to resolve billing discrepancies and reduce past-due balances. 

PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES OF THE JOB: 

• Review and release customer orders based on credit limits. 

• Request pro-forma invoices to send to account for cash in advance customers 

• Perform collection activities on assigned customer accounts via email communication. 

• Track, document, and follow up on past due balances and payment commitments. 

• Investigate and resolve billing issues and short payments in coordination with internal teams. 

• Participate in month-end and quarter-end reporting for billing status and aging analysis. 

• Assist with customer account reconciliations and respond to external and internal queries. 

• Adhere to company billing and AR policies, including compliance with internal controls. 

SUPERVISORY RESPONSIBILITIES: 

Direct: n/a  

Indirect: n/a 

BUDGETARY RESPONSIBILITIES:   

• No direct budget ownership. 

• Indirect impact on working capital and Days Sales Outstanding (DSO) through effective collections performance. 

DECISION MAKING:   

• Decide when to initiate reminder communications or escalate unresolved invoices to the appropriate parties. 

• Determine whether billing discrepancies require corrections or escalation to leadership. 

• Recommend prioritization of follow-up actions based on aging and risk indicators. 

RESOURCEFULNESS/CREATIVITY:   

• Demonstrate initiative in identifying missing documentation or system discrepancies. 

• Leverage ERP tools and customer systems to investigate invoice or payment issues. 

• Flexibly adapt to dynamic customer behaviors and internal requests. 

• Manage multiple billing formats and customer requirements in a high-volume environment. 

ENVIRONMENT:  

• Hybrid work model. 

• Flexibility to work outside standard hours periodically to support global counterparts.  

QUALIFICATIONS & EXPERIENCE: 

Experience: 0–3 years of experience in collections or accounts receivable. 

Familiarity with ERP systems such as SAP, Oracle, or equivalent is preferred. 

           Education: Bachelor’s Degree in Accounting, Finance, or related field.