Senior Advisor - People Services
Design Your Future at PVH
Senior Advisor - People Services
As a Senior Specialist / Senior Advisor – People Services, you will serve as a key point of contact and trusted advisor for associates and people leaders across the AMS region. You will deliver high-quality, second-level HR advisory support across the employee lifecycle—addressing complex queries, driving resolution, and ensuring compliance with internal frameworks and external employment law.
You will play a critical role in knowledge leadership, capability building, and continuous improvement—both within the AMS team and across the broader People Services function. Acting as a Subject Matter Expert (SME) in one or more key HR policy or process areas, you will contribute to cross-functional initiatives and act as a regional lead on selected people projects.
Key Responsibilities
Provide elevated HR advisory services for complex and sensitive cases across the full employee lifecycle, ensuring a seamless, high-quality experience for associates and people managers in AMS.
Interpret and apply HR frameworks, local labor law, and company policies with a pragmatic, solution-oriented approach.
Act as a trusted advisor to people leaders, supporting on topics such as onboarding, offboarding, performance and conduct matters, absence management, compensation, well-being, and workforce planning.
Collaborate with HRBPs, Legal, and Centers of Expertise (CoEs) to guide organizational changes, restructures, and compliance initiatives.
Identify patterns and trends across cases and proactively share insights to influence policy evolution and operational improvements.
Support associate and manager capability through the delivery of live learning sessions, coaching moments, and regional onboarding.
Own and maintain up-to-date, user-friendly HR knowledge articles for the People Services Portal, driving self-service and reducing case volume.
Serve as a Subject Matter Expert (SME) in one or more core policy/process areas, contributing to team upskilling, content development, and process excellence.
Lead or support regional projects to improve service delivery, ensure compliance, and enhance the associate experience.
Measures of Success
Service Excellence
≥90% of cases resolved within SLA with high-quality, contextualized guidance
≥90% satisfaction score from associates and managers (post-case survey)
Knowledge & Capability Building
≥95% of SME-owned content reviewed and updated annually
Delivers ≥4 team knowledge-sharing or manager learning sessions per year
Drives measurable improvement in portal usage and reduction in repeat cases
Strategic Contribution & Advisory Impact
The Ideal Candidate
3–5 years’ experience in HR Advisory, HR Business Partnering, or People Operations in a regional/international environment
Strong understanding of Dutch employment law and HR frameworks; additional knowledge of broader EMEA markets is a plus
Demonstrated ability to handle complex HR matters with discretion, empathy, and professionalism
Experienced working with HR systems such as Workday and ServiceNow
Strong written and verbal communication skills, with an ability to translate policy into practical guidance
Fluent in English; Dutch or other EMEA languages preferred
Proactive and confident in navigating ambiguity, building relationships, and influencing outcomes
Detail-oriented with a continuous improvement mindset and a passion for great service delivery
At PVH, how we act is as important as what we do. We expect our people to:
ENTERPRISE FIRST – prioritize the collective success of PVH and our consumers above individual or team agendas
DRIVE CHANGE – lead with optimism, challenge the status quo, and commit fully to decisions
CREATE CLARITY – communicate priorities and context clearly to enable fast, focused execution
INSPIRE TRUST – foster open dialogue and follow through on commitments
TAKE ACCOUNTABILITY – focus on high-impact work and give/receive candid feedback
