About Us:

We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.   

One of PVH’s greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH here.

The Team

The Customer Service and Import team is responsible for managing stakeholder relationships and coordinating import operations across all channels in Turkey. In a dynamic and fast-paced environment, we strive to provide exceptional service and ensure the smooth and timely delivery of merchandise based on customer needs, sales targets, and regional requirements. Working closely with sales, logistics, and supplier teams, collaboration, strong communication, and a passion for efficiency and success are the foundations of this team.

The Position

Reporting to the Customer Service and Import Supervisor, the Customer Service and Import Specialist will play a key role in managing stakeholder relationships and coordinating import activities to ensure smooth and timely delivery across all channels in Turkey. The Specialist will collaborate closely with sales, logistics, and supplier teams to align import schedules with market demand and company objectives, support decision-making through shipment tracking and issue resolution, contribute to the continuous improvement of import and customer service processes, and act as a key liaison between local teams and international partners to ensure compliance with import regulations and seamless operations.

Key Responsibilities:

• Order-book management by season, by brand, by category and by stores align with sales teams

• Follow-up import operations and necessary documentation

• Carry out the necessary steps for tariff and document checks with the Customs Broker according to the legislation 

• Organize and manage international transportation 

• Cost control of import files and timely hand over the files to the accounting team 

• Monitor monthly KPI reports of all 3rd Parties; customs broker and transport company

• Assist the projects within the project scope and objectives as well as ensure all technical and operational data

• Attend meetings with Amsterdam head office on a weekly basis and take the required systemic and operational actions

• Attend weekly meetings with the Amsterdam head office, European vendors, and the local distribution center to coordinate and execute necessary systemic and operational actions.

• Entrance of necessary data in SAP and report the outcome accordingly

Note: Responsibilities include, but are not limited to, those listed above. The role may require additional tasks and duties as assigned to meet the needs of the department and organization.

Measures of Success

• Team engagement and feedback from key stakeholders.

• Percentage of shipments cleared and delivered on schedule.

• Compliance Accuracy: Number or percentage of shipments fully compliant with customs and import regulations (zero violations or fines).

• Cost Efficiency: Reduction in import-related costs, including duties, tariffs, or demurrage charges.

• Documentation Accuracy: Percentage of shipments with error-free import paperwork.

• Inventory Turnover: How efficiently imported goods are processed and turned over in inventory.

• Supplier and Carrier Communication Efficiency: Timeliness and accuracy of communication with suppliers and carriers regarding shipments.

• Order-Book Management: Ensure accurate segmentation of order-book data by season, brand, category, and store with 99% data accuracy, and maintain regular alignment with the sales team through weekly updates.

• SAP Data Entry and Reporting: Maintain SAP data entry accuracy above 98%, and submit operational reports on time with clear, actionable insights.

Requirements

• Bachelor’s degree in Business, Finance, or Economics;

• 2 years of relevant experience in similar role in a multinational and structured environment

• Ability to build relationships and negotiate effectively across functions and levels of seniority

• Proficiency in MS Excel (including pivot tables and financial modeling), PowerPoint, and business intelligence tools

• Fluent English is a must

At PVH, how we act is as important as what we do. Here are some key behaviors we expect from our people:

ENTERPRISE FIRST – we act in the best interests of PVH and its consumers beyond our own team, brand, region or market.

DRIVE CHANGE – we lead by example and are optimistic about change. We challenge the status quo but fully commit once a decision is made.

CREATE CLARITY – we are diligent in providing context and setting our priorities so we can be productive quickly.

INSPIRE TRUST – we create safe spaces for debate and deliver on what we promise so people can learn to depend on us.

TAKE ACCOUNTABILITY – we focus on work with the biggest business impact and give candid feedback to each other.

PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.