Design Your Future at PVH

The Team

The Team inside the stores collectively strives to create a seamless and enjoyable experience for customers. The team works together to uphold the store's reputation, achieve sales targets, and create a positive environment that reflects the values of PVH. Each member contributes uniquely to the team's success, ensuring that the store remains a destination of choice for customers seeking quality products and outstanding service.

The Position

Reporting to the District Manager/Store Manager, the Sales Manager ensures the store performance and optimal Clients Experience through managing and supporting the Sales Team with training, coaching, and sharing feedback.

• Ensure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers.

• Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction.

• Train and coach the team on standards, including customer service, product placement, and efficient time management.

• Assist in goal setting and verification to ensure the team is aligned with quantitative and qualitative objectives.

• Support recruitment and onboarding processes, ensuring new hires are appropriately introduced to the team and company culture.

• Provide continuous feedback to the team, fostering their professional development and addressing performance concerns.

• Facilitate effective communication by conducting regular briefings and training sessions on products, customer relationship management (CRM), and company updates.

• Oversee CRM activities to achieve retention, upgrading, and prospect conversion targets.

• Collaborate with other teams to allocate duties effectively, ensuring a seamless operation within the store.

• Monitor key performance indicators (KPIs) for continuous improvement, using company reports to analyze trends and identify areas for enhancement.

• Provide recommendations for action based on the analysis of sales performance.

The Ideal Candidate

• University Degree in Economics or related studies

• At least 5 years’ experience in similar role within structured environment

• Highly developed business acumen

• Ability to take a 'big picture' view of a situation

• Good communication and collaboration skills and abilities

• Highly detail oriented and organized in work

• Full professional proficiency in English and French
   

At PVH, how we act is as important as what we do. Here are some key behaviours we expect from our people:

ENTERPRISE FIRST – we act in the best interests of PVH and its consumers beyond our own team, brand, region or market.

DRIVE CHANGE – we lead by example and are optimistic about change. We challenge the status quo but fully commit once a decision is made.

CREATE CLARITY – we are diligent in providing context and setting our priorities so we can be productive quickly.

INSPIRE TRUST – we create safe spaces for debate and deliver on what we promise so people can learn to depend on us.

TAKE ACCOUNTABILITY – we focus on work with the biggest business impact and give candid feedback to each other.