About Us:
We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.
One of PVH’s greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH here.
The Team
The People Experience and Services team is focused on delivering a seamless and standardized associate experience across EMEA. The goal is to consolidate and streamline HR processes and day-to-day operations, improving service quality and operational efficiency. By reducing inconsistencies and eliminating duplication, we aim to enhance the overall associate experience while ensuring high-quality service delivery. Key pillars of the team include Data, Processes and Solutions, Payroll, Talent Acquisition, Associate Lifecycle and People Experience & Advisory, all of which have an EMEA-wide remit. Additional pillars include Campus Experience, Labor Relations and Employee Relations, all of which have a more focused scope on EHQ, with regional coordination.
This team works closely with HR Business Partners, the Community of Experts, and the People Strategy team to ensure alignment and execution of key initiatives. Additionally, the team collaborates with global HR teams to standardize practices and touchpoints across regions. The People Experience and Services team also partners with other functions, including Finance and Communications, to support broader business goals and strategic priorities.
The team’s efforts will focus on driving automation, simplifying workflows, and improving scalability across the region. This will create an agile, high-performing function that supports the company’s overall business success and improves associate satisfaction across EMEA.
The Position
As a Specialist - People Services, you will be responsible for delivering consistent and high-quality first-level HR advisory support across the full employee lifecycle. Acting as a trusted point of contact for associates and people leaders, you will provide policy interpretation, case handling, and guidance in accordance with HR frameworks, service levels, and compliance requirements. You will also support the maintenance and continuous improvement of HR knowledge content to drive self-service adoption and enhance the associate experience.
Key Responsibilities
• Deliver high-quality HR advisory services to associates and people managers, ensuring a smooth and consistent experience across the full employee lifecycle.
• Handle incoming cases with professionalism, empathy, and expertise—translating policy and frameworks into clear, actionable guidance within the SLAs agreed.
• Provide direction on process matters related to onboarding, offboarding, performance management, compensation, well-being, leave and re-integration, disciplinary issues, workforce management, and more.
• Minimize case complexity by resolving issues efficiently while maintaining quality, limiting touchpoints, and enhancing portal self-service capabilities.
• Escalate to People Advisory team when guidance falls outside defined frameworks.
• Support organizational initiatives such as restructures, change management, and new solution rollouts in partnership with HRBPs and CoEs.
• Stay continuously informed on evolving policies, HR frameworks, and regional employment regulations, embedding these into advisory interactions.
• Support the delivery of learning sessions to support associate and leader capability—e.g., compliance refreshers, performance coaching, “EMEA People Manager” events.
• Own the continuous improvement and accuracy of HR knowledge content by contributing to the creation, review, and maintenance of knowledge articles used in the People Services Portal, ensuring clarity, relevance, and alignment with policy updates.
• Serve as a Subject Matter Expert (SME) on designated HR policy, process or business areas, supporting upskilling across the People Services team and contributing to training, documentation, and knowledge sharing.
Measures of Success
Service Quality & SLA Compliance
≥90% of associate and manager queries resolved within defined SLA timelines
≥90% satisfaction score from post-case feedback surveys
Knowledge Management Impact
≥95% of owned knowledge articles reviewed and updated every 12 months
≥20% reduction in repeat queries linked to improved self-service content
Subject Matter Expertise (SME)
Recognized SME in at least one core HR topic/process; delivers a minimum of 2 knowledge-sharing sessions per quarter
≥90% peer and stakeholder satisfaction on SME guidance (via pulse or post-session feedback)
The Ideal Candidate
• 1–3 years' experience in an HR Generalist, HR Coordinator, or People Operations role
• Strong working knowledge of HR policies, employment law fundamentals, and best practices
• Excellent communication and interpersonal skills with a strong service mindset
• High attention to detail and ability to follow standardized processes accurately
• Comfortable working with HR systems such as Workday and ServiceNow (preferred)
• Fluent in English and ideally one other EMEA language
• Proactive, team-oriented, and eager to learn from peers and senior colleagues
• Able to manage confidential information with professionalism and discretion
Your Wellbeing is Our Priority
In the heart of Amsterdam, PVH is home to the global headquarters of Tommy Hilfiger and the European offices of Calvin Klein.
Wellbeing: exclusive onsite gym and fitness classes, personal training, meditation studio, sports clubs, in-house physio, and receive access to our nutritional and wellbeing programs
Campus: extensive food and beverage offerings, top-notch restaurant, barista coffee bars, sky bar, monthly social events, weekly Thursday drinks, game nights, and campus-themed activities that will keep your social life busy
Be at the forefront: stay closely connected to our brands, CALVIN KLEIN and TOMMY HILFIGER, and be a part of seasonal market launches, sample sales and receive employee discounts!
Check out our Amsterdam Campus here.
PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.
