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TITLE: Associate Manager
REPORTS TO: Store Manager
JOB CLASSIFICATION: Exempt
POSITION SUMMARY
Associate Managers lead the effort to exceed expectations, provide exceptional service and display passion for our brand.
They work closely with the Store Manager to lead a team focused on delivering top line sales results and support
recruitment, talent development and performance management. In the absence of the Store Manager, Associate
Managers lead the store team.
RESPONSIBILITIES
Consumer Engagement
• Leads the effort to greet and offer assistance to every customer and provides real-time coaching.
• Empowers the store team to maintain an in-depth knowledge of product and promotions to help explain value and
build brand loyalty.
• Partners with the Store Manager to make decisions that support the brand standards, customer service
expectations, and connect the store’s goals to the larger business objectives.
• Prioritizes delivering an exceptional customer experience throughout the store and always places our customer
first; maintains awareness of trends and opportunities within the market and store.
Achieve Operational Excellence
• Oversees merchandising execution; analyzes top selling and slow selling items and makes store-based
merchandising decisions that align with brand standards and drive sales results. adheres to all company policies,
and processes as it relates to inventory control, and RFID when applicable.
• Enforces all company tools, policies and procedures; provides loss prevention training and coaches the store team
to maintain awareness and report concerns.
• Approves schedules in alignment with business strategies and budgets; assists in the oversight of expenses and
inventory.
• Assists with business analysis and planning; communicates opportunities and customer feedback to the Store
Manager.
People and Culture
• Recruits and on-boards top talent to ensure a best-in-class team; recommends talent changes and assists with
succession planning.
• Motivates and inspires the store team to achieve sales goals and uphold brand standards; models expectations,
recognizes outstanding performance and assists with coaching and development.
• Demonstrates a sense of pride, commitment, and passion for the brand and our customers; treats customers and
store team professionally, courteously, and respectfully.
• Celebrates and embraces individuality, inclusion and partnership; builds relationships and seeks out feedback for
continuous self-development.
• Champions innovation and change, supports company initiatives, and reinforces a continuous improvement
environment.
QUALIFICATIONS
• Minimum of 3 years of retail store management experience required.
• Bachelor’s/Associate degree preferred; high school diploma/equivalent required.
• Flexible schedule required including nights, weekends and overnight shifts; some travel may be requested.
• Excellent communication and time management skills.
• Ability to walk, stand, bend, reach and squat for prolonged periods, and carry up to 20 pounds.
Your Wellbeing is Our Priority
At PVH, we offer competitive, cost-effective, and comprehensive benefit packages. We strive to provide options when it comes to your health, finances, and work-life balance. This includes:
Insurance: best in class medical insurance, vision insurance, dental insurance, life insurance, disability insurance, and more.
401(k): An above-market 401(k) contribution to help our eligible associates save for retirement.
Flexible Workplace: Company-paid holidays, paid time off, seasonal hours, and flexible work schedules.
Wellbeing Support: A variety of wellbeing tools and programs.
Care.com Services: Access to services for childcare, elder care, adoption preparation, pet care, plus reimbursement for backup care when your regular plans fall through.
Education Assistance: Receive support for continued education including tuition reimbursement.
Associate Discount: Shop at our company outlets and e-commerce sites at a discount.
Please note, eligibility depends on employment status, location and length of time employed with PVH and our benefits may be subject to change. Applications will be accepted on a rolling basis until the position is filled.
About PVH:
We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.
One of PVH’s greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about our commitments to Inclusion & Diversity here.
PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.
To achieve these goals, across the United States and its territories, PVH prohibits any PVH employee, agent or representative from requesting or otherwise considering any job applicant’s current or prior wages, salary or other compensation information in connection with the hiring process. Accordingly, applicants are asked not to disclose this salary history information to PVH.
