About Us:
We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.
One of PVH’s greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH here.
About the Role:
PVH is on a mission to redefine the fashion industry by driving full digitization along the company's entire value chain, from product design all the way to the consumer. Technology plays a key role.
The Technology team aims to become the driving force in the organization for technology strategies & tools that enable the company's growth drivers and create ever-increasing value for the end-user; be it for the PVH organization, the employees, our customers or consumers.
The Vice President, IT Operations & Service Management, will set the strategy and direction for PVH's global IT operations and service management organization, leading three direct reports who each own a critical pillar of service delivery: Application Managed Services, Infrastructure and Security Services, and Global Service Desk & Service Management, including the ServiceNow platform.
This role will lead a senior leadership team – and, through them, a broader organization of internal associates and external partner teams distributed globally – to ensure efficient, resilient and high-quality service delivery across the PVH technology landscape.
The organization is structured in:
Application Managed Services, covering Retail & Warehouse, Commerce, Order Management & Consumer Engagement, Data & Analytics and ERP / Corporate domains.
Infrastructure and Security Services, delivering Enterprise Operations Center capabilities across Cloud & Infrastructure, Network, Security Operations and Digital Workplace Support.
Field Services for Corporate, Retail and Warehouses
Global Service Desk & Service Management, covering Service Management product capabilities incl. IT Asset Management, and ownership of the ServiceNow platform.
This is a high impact, highly visible role that requires setting a multi-year vision and strategy for IT operations and service management, building strong executive relationships across Technology and the business, and ensuring the three pillars operate as one cohesive, customer-centric organization.
The ideal candidate has a strategic mindset, strong executive leadership skills, is data driven, has deep commitment to customer value, and knows what it takes to be a servant leader.
What You will Do:
Leadership & Strategy
Own the vision, strategy and multi-year roadmap for IT Operations & Service Management, in alignment with global IT strategy and company growth drivers.
Lead, align and develop the Application Managed Services, Infrastructure and Security Services, and Global Service Desk & Service Management organizations as one cohesive function.
Provide visionary executive leadership, fostering a culture of inclusion, excellence, accountability, and innovation across all three pillars.
Establish and communicate a clear vision for service excellence and operational resilience across the end-to-end technology estate.
Team & Organizational Leadership
Recruit, mentor, coach and develop the Senior Director / Director leadership team and, through them, high performing teams globally.
Define an effective operating model and delivery organization with clear roles & responsibilities connected to OKR’s for each pillar and its partner teams.
Foster a collaborative, inclusive and self-steering work environment where people are trusted, valued, and it’s a strength to learn from failure.
Ensure consistent ways of working, governance and reporting across Application Managed Services, Infrastructure and Security Services, and Global Service Desk & Service Management.
Service Operations
Oversee end-to-end service delivery across applications, infrastructure, security, and the global service desk to ensure customer satisfaction and operational efficiency.
Own service management platform maturity (ServiceNow) holistically, setting up a multi-year roadmap aligned with service quality improvements and innovation.
Define and monitor enterprise-wide KPIs and SLAs – including uptime, response and resolution times – and hold each pillar accountable to targets.
Collaborate with relevant stakeholders to define the overall service portfolio roadmap, operational level agreements (OLAs) and a service level maturity path.
Drive standardization of incident, problem and change management practices across application, infrastructure and service desk teams.
Facilitate and drive alignment across the three pillars, conduct customer research, and work with key stakeholders across business and technology to develop a unified service strategy, vision and roadmap.
Budget and Resource Management
Own and manage the overall Operations & Service Management budget, ensuring optimal resource allocation across all three pillars.
Identify cost-savings opportunities while maintaining or improving service quality.
Monitor and report on financial performance and opportunities to senior leadership.
Vendor and Partner Relationships
Own the overall vendor and contract management strategy, negotiating and managing key contracts to ensure cost effectiveness, compliance, and quality.
Collaborate with vendors, partners and third-party service providers to optimize service delivery across applications, infrastructure and service desk domains.
Establish and maintain strong relationships with internal and external stakeholders, including senior Technology and business leadership.
Provide periodic updates and reports on service operations to senior leadership.
What You will Bring:
A minimum of 12-15 years of experience in IT operations, application management, infrastructure or service management, including significant experience leading other senior leaders.
Proven experience leading large, multi-disciplinary global teams spanning application support, infrastructure & security operations, and service desk / service management functions.
Strong strategic thinking and executive decision-making abilities, with a track record of setting and executing multi-year technology operations strategy.
In-depth knowledge of service management best practices, ITIL processes and industry trends, including experience implementing IT Service Management platforms such as ServiceNow.
Strong budget, vendor, and contract management experience at an organizational level.
Track record collaborating closely with global service teams in an international organization
Bachelor’s Degree in Arts/Sciences (BA/BS) (Required)
Master’s degree in Arts/Sciences (MA/MS) (Preferred )
Excellent executive communication and stakeholder management skills, able to influence senior business and technology leadership.
Strong desire to deliver exceptional customer experiences, obsess over quality of services being delivered, and be relationship-oriented through transparent and proactive communication.
Knows how to enable and share a common, customer-centric culture across multiple teams and apply common methods to drive excellence across the function.
This position is not eligible for sponsorship
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Pay Range:$230,000 - $280,000
PVH currently provides base salary ranges for all positions-on job advertisements-in the United States based on local requirements. These ranges are based on what PVH reasonably believes that it will pay an associate for their base salary for said position at the time of the posting. Individual compensation will ultimately be determined based on a variety of relevant factors including but-not limited to qualifications, geographic location and other relevant skills. PVH is committed to providing a market-competitive total rewards package to eligible associates, which includes diverse and robust health and insurance benefits to meet the varied needs of our associates and an above-market 401(k) contribution to help our associates save for retirement. We also offer career growth opportunities, empowering our associates to design their future at PVH.
Additional Compensation: This role is bonus eligible. This role is equity eligible.
Your Wellbeing is Our Priority
At PVH, we offer competitive, cost-effective, and comprehensive benefit packages. We strive to provide options when it comes to your health, finances, and work-life balance. This includes:
Pay & Insurance: Competitive pay, bonus programs, best in class medical insurance, vision insurance, dental insurance, life insurance, disability insurance, and more.
401(k): An above-market 401(k) contribution to help our eligible associates save for retirement.
Flexible Workplace: Generous company-paid holidays, paid time off, hybrid working arrangements, volunteer opportunities, seasonal hours, and flexible work schedules.
Wellbeing Support: A variety of wellbeing tools and programs such as, Headspace membership, reimbursement for fitness memberships and/or digital meditation subscriptions, and the opportunity to earn up to $200 a year in rewards for exercising and participating in healthy activities.
Care.com Services: Access to services for childcare, elder care, adoption preparation, pet care, plus reimbursement for backup care when your regular plans fall through.
Education Assistance: Receive support for continued education including tuition reimbursement.
Associate Discount: Shop at our company outlets and e-commerce sites at a discount.
Please note, eligibility depends on employment status, location and length of time employed with PVH and our benefits may be subject to change. Applications will be accepted on a rolling basis until the position is filled.
PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.
To achieve these goals, across the United States and its territories, PVH prohibits any PVH employee, agent or representative from requesting or otherwise considering any job applicant’s current or prior wages, salary or other compensation information in connection with the hiring process. Accordingly, applicants are asked not to disclose this salary history information to PVH.
