Director Wholesale Operations
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Amsterdam, Noord-Holland, Netherlands
About Us:
We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.
One of PVH’s greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH here.
The Digital Wholesale Selling, Go-To-Market & Operations team is dedicated to creating a globally aligned, digitally empowered, and customer-centric wholesale ecosystem across HQ, hubs and regional markets. Our mission is to seamlessly integrate strategy, transformation, innovation, and operational excellence by managing digital tools, optimizing wholesale partner and associate experiences, and leveraging data-driven insights to inform wholesale excellence. Through close collaboration with global and regional brand teams, senior leadership and IT, the team delivers best-in-class digital solutions (e.g. Digital Showroom, Prana, Self-service reordering, EDI), and streamlined go-to-market processes, to establish new industry standards and support PVHE’s largest revenue base, driving long-term growth and success for both brands and their partners.
As the Director Wholesale Operations EMEA, you will own and elevate wholesale customer operations across EMEA hubs. This role is accountable for improving customer processes, raising the quality and integrity of partner and store master data, and ensuring hub and partner execution can reliably support wholesale excellence and regional strategies, such as smart replenishment & EDI at scale. You will be enabling teams to access trusted, actionable insights directly within their day-to-day workflows and report on a quarterly basis on commercial, operational and foundational performance. You will play a critical role in ensuring and maintaining data quality and with integrity, required to enable efficient and effective business operations, and provide a seamless customer experience. The role ensures to embed a successful transformation and ensures that hubs can reliably support and onboard smart replenishment at scale, improve data integrity, and execute regional plans in alignment with digital wholesale selling and GTM data, tools, experiences and strategies. The Director will be playing a critical role in removing fragmented support to a high-performing, scalable hub operating model. You will partner with IT, Hubs, Sales, Planning, Customer Service, Retail, Store Expansion and development, Wholesale Strategy and Supply Chain teams.
EMEA Wholesale Customer Operations: Own and continuously improve end-to-end wholesale customer processes across EMEA hubs, including customer onboarding, customer and site setup, maintenance, and lifecycle management.
Operating Model Ownership & Role Orchestration: Define and own the EMEA wholesale hub operating model, with clear accountability across Wholesale Excellence, Data Governance, and Strategy roles. Ensure responsibilities, decision rights, and escalation paths are unambiguous and consistently applied.
Customer Operations Excellence (Hubs): Set the bar for how customer onboarding, customer and site setup, smart replenishment, maintenance, and lifecycle management are executed across hubs. Drive transformation where needed. Drive consistency, efficiency, and quality, moving hubs from reactive support to predictable execution.
Business Ownership of Customer & Site Data: Own business accountability for customer and site master data outcomes across EMEA. Ensure governance, quality standards, and integrity are embedded into hub operations and adopted consistently, enabling smart replenishment and scalable selling solutions.
Smart Supply Hub Enablement and accelerated roll out: Ensure hub readiness for Smart Supply rollout and scale by driving customer prioritization inputs, data quality readiness, and process consistency. Identify and resolve hub-level blockers that limit scaling.
Partner Strategy & Execution: Define and manage the operational partner strategy across EMEA hubs, ensuring partners meet service quality, governance, and performance standards while aligning with regional execution plans.
Governance, Performance & Risk Management: Establish and maintain governance frameworks for hub operations, data quality, and execution performance. Monitor KPIs, surface risks early, and drive corrective actions to reduce rework, exceptions, and escalations.
Continuous Improvement & Scale: Drive simplification, standardization, and operational improvements across hubs to improve efficiency, reduce dependency on individuals, and prepare operations for future automation and growth.
Manage the EMEA Wholesale Operations team: Lead, mentor, and develop a team of professionals, providing clear direction and accountability to deliver high-quality, scalable hub operations.
Responsibilities include, but are not limited to, those listed above. The role may require additional tasks and duties as assigned to meet the needs of the department and organization.
Leadership & Management: 5+ years leading operational or data-focused teams, providing clear accountability, direction, and performance management.
Wholesale Operations Expertise: Strong experience in wholesale customer operations, hub models, and partner execution within fashion, retail, or consumer brands.
Strong experience in analyzing complex data, producing executive-level reporting, and delivering clear, concise summaries and updates to senior leadership.
Experience: 10+ years of experience in wholesale operations, customer operations, data governance, or related fields.
At PVH, how we act is as important as what we do. Here are some key behaviors we expect from our people:
ENTERPRISE FIRST – we act in the best interests of PVH and its consumers beyond our own team, brand, region or market.
DRIVE CHANGE – we lead by example and are optimistic about change . We challenge the status quo but fully commit once a decision is made.
CREATE CLARITY – we are diligent in providing context and setting our priorities so we can be productive quickly.
INSPIRE TRUST – we create safe spaces for debate and deliver on what we promise so people can learn to depend on us.
TAKE ACCOUNTABILITY – we focus on work with the biggest business impact and give candid feedback to each other.
Your Wellbeing is Our Priority
In the heart of Amsterdam, PVH is home to the global headquarters of Tommy Hilfiger and the European offices of Calvin Klein.
Wellbeing: exclusive onsite gym and fitness classes, personal training, meditation studio, sports clubs, in-house physio, and receive access to our nutritional and wellbeing programs
Campus: extensive food and beverage offerings, top-notch restaurant, barista coffee bars, sky bar, monthly social events, weekly Thursday drinks, game nights, and campus-themed activities that will keep your social life busy
Be at the forefront: stay closely connected to our brands, CALVIN KLEIN and TOMMY HILFIGER, and be a part of seasonal market launches, sample sales and receive employee discounts!
Check out our Amsterdam Campus here.
PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.
