HR Process Optimization & Service Excellence Specialist
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Amsterdam, Noord-Holland, Netherlands
About Us:
We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.
One of PVH’s greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH here.
The Team
We’re the newly formed HR Service Excellence function - a team of five dedicated to making HR work better for people. We combine process expertise with human-centered design (HCD) to create intuitive, efficient experiences that meet real associate needs. By partnering with COEs, HR Delivery, Systems and Analytics teams, we simplify complexity and scale solutions across two of the world’s most iconic brands: Tommy Hilfiger and Calvin Klein. At our core, we believe HR should be simple, scalable, and always people-first.
Where We’re Headed
HR across Europe is evolving. For the first time, all HR functions are uniting as one regional team—an opportunity to streamline how we work, deliver consistent service, and reimagine the employee experience. This is a fast-paced, high-change environment, where we move quickly from idea to execution. That’s why we’re looking for independent, adaptable professionals who bring structure to ambiguity and energy to every challenge. Our focus: process optimization with empathy, usability, and impact at the core.
Your Role in This Journey
As our HR Service Excellence & Process Optimization Specialist, you’ll support and lead projects that improve how HR operates and delivers. You'll be hands-on across all HR functions—from process design to project management, from data analysis to communication rollout. You’ll:
- Lead the design, documentation, and improvement of HR processes across regions and functions
- Apply human-centered design, Lean, or Design Thinking methodologies to uncover pain points and co-create better workflows
- Facilitate workshops and gather input from stakeholders across HR and the business
- Analyze process performance, surface gaps or discrepancies, and measure impact using data (excel).
- Drive and manage projects from scoping to delivery, keeping timelines and stakeholders aligned
- Partner with COEs, HR Delivery, Tech, and Analytics—ensuring seamless process execution, even when systems are owned by others
- Develop clear process documentation, training tools, and visual communications
- Support the HR function in communicating change through channels like Canva, email, or toolkits
What You’ll Bring
You’re a proactive problem solver who combines data-driven insight with human-centered design to streamline processes, lead projects, and connect teams.
Technical Skills
- 3+ years in HR or process improvement, skilled in process mapping and redesign (Design Thinking, Lean, Agile)
- Strong data analysis abilities using Excel
- Experienced project manager comfortable juggling multiple priorities end-to-end
- Clear communicator who creates impactful presentations, visuals and messages-experience with Canva is a plus
- Familiarity with Workday and ServiceNow is highly desirable
Behavioral Skills
- Proactive, hands-on contributor who takes ownership and drives results
- Skilled facilitator who uncovers insights and builds consensus
- Natural connector who fosters collaboration across teams
- Energetic motivator who inspires and brings people together
Why Join Now?
You’ll be part of building this function from the ground up with the space to drive change and the platform to scale it. This is a unique opportunity to help reshape HR across Europe for two globally recognized brands. If you’re passionate about human-centered design, excited by the challenge of unifying and improving processes at scale, and thrive in collaborative settings, this role offers a powerful platform to make a meaningful impact.
#LI-VP1
Your Wellbeing is Our Priority
In the heart of Amsterdam, PVH is home to the global headquarters of Tommy Hilfiger and the European offices of Calvin Klein.
Wellbeing: exclusive onsite gym and fitness classes, personal training, meditation studio, sports clubs, in-house physio, and receive access to our nutritional and wellbeing programs
Campus: extensive food and beverage offerings, top-notch restaurant, barista coffee bars, sky bar, monthly social events, weekly Thursday drinks, game nights, and campus-themed activities that will keep your social life busy
Be at the forefront: stay closely connected to our brands, CALVIN KLEIN and TOMMY HILFIGER, and be a part of seasonal market launches, sample sales and receive employee discounts!
Check out our Amsterdam Campus here.
PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.
