Lead Sales Associate - Part-Time - TOMMY HILFIGER
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Oakville, Ontario, Canada
Design Your Future at PVH
Lead Sales Associate - Part-Time - TOMMY HILFIGER
LEAD ASSOCIATE
REPORTS TO: Store Management
SUMMARY: The Lead Associate’s primary function is to sell and promote Tommy Hilfiger merchandise through execution of the TH Customer Service Standards. The Lead Associate has cash responsibilities and also performs a variety of operational activities as assigned by Store Management.
OVERALL RESPONSIBILITIES
- Consistently provides TH Customer Service to company standard.
- Keep merchandise filled to appropriate levels on sales floor.
- Ensure the store is visually distinctive and appearance impeccably maintained.
- Minimize shortages through proper loss prevention procedures.
- Demonstrates awareness of store sales plans and results.
- Demonstrates awareness of individual contribution to business results.
- Follow all operational policies and procedures.
- Manage time and prioritize tasks.
- Demonstrate effective written and verbal communication skills.
- Attends Take 5 meetings and participates in staff meetings, as required.
CUSTOMER SERVICE RESPONSIBILITIES
- Generate maximum sales potential in accordance with the TH Customer Service standards.
- Builds repeat customer base through excellent data capturing and service.
- Maintains strong knowledge regarding product, promotions, and special events in order to communicate to customers for more effective selling.
- Consistently foster a positive store experience by treating all customers and staff members in a fair and consistent manner.
- Effectively maintains zone coverage; acknowledges every customer within the zone; treats customers with priority over assigned tasks.
- Demonstrate effective written and verbal communication skills.
- Manage time and prioritize tasks.
PERSONAL:
- Represent the TH image through personal and professional appearance.
- Demonstrate professional image and conduct.
- Must be flexible to work rotating hours, as assigned by management.
- Communicate concerns to management.
- Assist in developing Sales Associates.
- Maintain respect of peer group, staff and supervisor.
- Create energy and excitement around shared goals and values and acts with integrity.
- Support all company / management decisions.
- Change schedules, adapt to the needs of the position, undertaking night shifts, weekends and holidays.
OPERATIONAL RESPONSIBILITIES:
- Adhere to Policies and Procedures.
- Observe sales floor and stockroom for loss prevention and advises management of any unusual internal or external activity.
- Execute Opening and Closing checklist duties as directed by store management to ensure store is always ready for business.
- Operate all register transactions including that of management (refunds, exchanges, associate sales, post voids, store credits, sale sends, gift cards, cash pulls)
- Authorized to reconcile all media when requested: Count in register tills, count down register tills, safe cash fund secondary verification, audit registers between cashiers.
- Able to lift a minimum of 40 pounds and able to stand for long periods of time.
MERCHANDISING & VISUAL RESPONSIBILITIES:
- Ensure consistent and accurate replenishment of product onto the sales floor.
- Comply with visual presentation standards.
- Execute markdowns and re-merchandise, as needed.
- Maintain store organization fixtures/hardware/general cleanliness.
PVH Canada Inc. shall notify its employees and the public about the availability of accommodation for applicants with disabilities and its recruitment process.
