The Team  
This position will form part of the Digital Consumer Operations team, which is responsible for all digital consumer operations, with a mission to help deliver best-in-class digital experiences across all markets and DTC channels. This team plays a critical role in providing the insights, tools and capabilities needed to drive commercial growth, consumer engagement and retention through excellence in customer experience, digital product development, and eCommerce and consumer analytics. This team collaborates across multiple functions, including the Brand teams, global and regional IT and the Global Analytics team to enhance the digital consumer experience, providing each brand with data-driven actionable insights to inform their strategy, commercial priorities and roadmaps.  
 

Within this team, the Product Management pillar is responsible for the design, development and deployment of products across ecom, marketplaces, omnichannel, and retail. Working with the brand leaders, the tech department and local markets, the product teams identify existing pain points, design innovative solutions and ensure maximum value is delivered to the customer and business. The teams prioritize initiatives to be worked on, steer multidisciplinary product development teams and ensure new features are technically ready and business relevant to be implemented and rolled out in the European markets. The team is composed of Product Owners, Specialists and Designers and the team environment is dynamic, open and value oriented. 

 
The Role   

We are looking for a Product Owner Order Management to drive the vision, strategy, and delivery of our Order Management capabilities. The role will be pivotal in enabling seamless omnichannel experiences, ensuring customers can shop, receive, and return products effortlessly across all touchpoints. The Product Owner will work with business stakeholders, technology teams, and retail operations to define and deliver OMS features that optimize fulfillment, improve inventory accuracy, and elevate customer satisfaction. 

Key Responsibilities 

Product Ownership 

• Own and prioritize the OMS product backlog in alignment with company strategy and omnichannel roadmap. 

• Translate business requirements into clear user stories, acceptance criteria, and success metrics. 

• Partner with technology, commercial leads and business teams to deliver high-quality OMS capabilities. 

Omnichannel Enablement 

• Define and implement OMS features such as ship-from-store, click & collect, endless aisle, split orders, and returns anywhere. 

• Ensure OMS supports flexible fulfillment rules to balance customer experience, cost, and operational efficiency. 

• Drive real-time inventory visibility across channels (stores, warehouses, distribution centers). 

Stakeholder Management 

• Collaborate with retail operations, supply chain, ecom, finance, and customer service to gather requirements and align priorities. 

• Act as the voice of the customer and advocate for both customer experience and store associate usability. 

• Communicate product vision, roadmap, and progress to stakeholders at all levels. 

Technical & Integration Awareness

• Work closely with IT teams to integrate OMS with ERP, POS, WMS, CRM, and the ecom platform. 

• Ensure compliance with payment, tax, and data security standards. 

• Understand system architecture to make informed decisions on scalability, performance, and resilience. 

Continuous Improvement 

• Monitor OMS performance through KPIs such as order fulfillment rates, cancellations, delivery promise accuracy, and returns efficiency. 

• Identify pain points and opportunities for process automation or feature enhancements. 

• Stay updated on industry trends in omnichannel retail and order management technologies. 

Required Experience & Skills 

• 3–5 years of experience as a Product Owner / Product Manager in retail, e-commerce, or supply chain. 

• Strong understanding of order management processes (order capture, sourcing, fulfillment, shipping, and returns). 

• Hands-on experience with leading OMS solutions (e.g., Manhattan, IBM Sterling, Fluent Commerce, Salesforce OMS, or custom-built platforms). 

• Proven track record of delivering omnichannel capabilities such as BOPIS, ship-from-store, and returns across channels. 

• Experience working in Agile/Scrum environments, managing backlogs, and running sprints. 

• Strong collaboration skills with cross-functional stakeholders (business and technology). 

• Analytical mindset with the ability to define KPIs and success metrics. 

• Excellent communication and stakeholder management skills. 

Preferred Qualifications 

• Retail industry experience, ideally in fashion, consumer goods, or specialty retail. 

• Experience with ERP (SAP, Oracle), POS, and WMS integrations. 

• Familiarity with API-based architectures, cloud solutions, and SaaS OMS platforms. 

• Exposure to global / multi-market OMS rollouts (multiple currencies, tax rules, and languages). 

Behaviors  
At PVH, how we act is as important as what we do. Here are some key behaviors we expect from our people:  
 
ENTERPRISE FIRST – we act in the best interests of PVH and its consumers beyond our own team, brand, region or market.  
DRIVE CHANGE – we lead by example and are optimistic about change. We challenge the status quo but fully commit once a decision is made.  
CREATE CLARITY – we are diligent in providing context and setting our priorities so we can be productive quickly.  
INSPIRE TRUST – we create safe spaces for debate and deliver on what we promise so people can learn to depend on us.  
TAKE ACCOUNTABILITY – we focus on work with the biggest business impact and give candid feedback to each other.