Design Your Future at PVH

Be part of an iconic story.
PVH is the growth platform for Calvin Klein and TOMMY HILFIGER. Through driving brand strength and relevance, we are connecting our global, iconic brands closer to where the consumer is going than ever before, today and with future generations. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.
 

The Team

Sitting within the wider HR team, the Employee Experience team is responsible for building and developing a strong workability culture with an engaged and healthy workforce.

We deliver exceptional service and support to our associates and people managers with the aim to increase engagement. We take the lead on ensuring that our end to end employee journey gives our associates and people managers the best experience possible during their career with us.

The Position

The HR Advisor plays a critical role in defining the experience of our associates at all levels. Delivering exceptional service & support to our associates and people managers with the aim to increase efficiency, service and engagement. 

Pairing detailed HR knowledge with a service mindset, this role delivers core HR advisory while constantly driving a culture of trust and accountability, process/product improvement; ensuring information is readily available and providing advice & coaching where necessary.

In this role, you will support different associates at different levels with a range of questions ranging from standard to complex, analyze appropriate solutions and escalate problems where necessary.  You will do this by managing our People Services Portal, face to face or by phone. You will work with COEs and COCs, IT, and other business areas to gather information, improve processes and resolve issues. As you work through these issues, you will play a key role in documenting new processes to effectively assist our customers.
 

Key Responsibilities:

• Act as first point of contact in advising and coaching associates on HR services relevant to key employee life cycle events (onboarding, training, benefits, compensation, vacation, performance management, exit management, wellbeing, core data as well as travel & relocation etc.) and personal lifecycle events (e.g. marriage, having kids, time-off)

• Manage, track and solve queries through the system in the given SLA framework

• Closely collaborate with other HR teams/CoEs to resolve queries / requests and forward to other HR areas as appropriate (Employee Experience Specialist, CoCs, CoEs)

• Stakeholder management in ensuring others are updated on relevant information for their business area such as HR Business Partners, HR Operations and Talent Acquisition

• Manage & host onboarding for new hires, liaising with internal stakeholders (e.g. IT / facilities) to provide 5-star service and a compelling experience within the given guidelines and service principles

• Collaborate with IT/Facilities/Peoples place for onboarding to ensure a smooth onboarding process and implement improvement where and as needed. 

• Analyse the request patterns from the associate by collecting and analyzing associate feedback and data and a providing insight to the EE specialist

• Conduct exit interviews with employees leaving the company and provide analysis of the results

• Participate in projects where needed

• Support Manager with Crisis Management when this arises

• Voice of the Associate, develop a keen understanding of the voice of our Associates, understanding their needs and ensuring we deliver on these

The Ideal Candidate:

• Degree in Human Resources or Business Administration

• Minimum 3 years of HR Advisory experience and broad HR expertise

• High level of customer orientation / understanding of employee satisfaction

• Ability to deal with all levels of seniority within the business

• Ability to remain professional and courteous with customers at all times, especially handling difficult situations

• Interaction and advisory skills, high degree of empathy

• High sense of urgency

• Ability to use judgement and out of the box thinking to ensure efficient and sound resolutions/advice 

• Generalist knowledge on HR processes and guidelines

• System affinity

Be valued.

In the heart of Amsterdam, PVH EMEA is home to the global headquarters of Tommy Hilfiger and the European offices of Calvin Klein. We are the home to 2500 big thinkers, natural entrepreneurs, and challenge seekers from all kinds of backgrounds.

• How we support you: choose the hybrid setup and working hours that suit you, in addition to meeting-free Fridays, work from anywhere 4 weeks a year, 25 days of paid holidays, mental health days, parental leave, home office allowance, commuting allowances, employee assistance programs, and pension schemes

• Wellbeing: exclusive onsite gym and fitness classes, personal training, meditation studio, sports clubs, in-house physio, and receive access to our nutritional and wellbeing programs

• Campus: extensive food and beverage offerings, top-notch restaurant, barista coffee bars, sky bar, monthly social events, weekly Thursday drinks, game nights, and campus-themed activities that will keep your social life busy

• Develop your career: whether you lead a team or contribute your own expertise, everyone is a leader at PVH. PVH University curates and delivers training programs for you to continuously develop your professional and personal goals

• Be at the forefront: stay closely connected to our brands, Calvin Klein and Tommy Hilfiger, and be a part of seasonal market launches, sample sales and receive employee discounts!

Be part of it.

PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.

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