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At Calvin Klein, we believe in fostering an inclusive and collaborative culture by celebrating different perspectives, backgrounds and beliefs to truly connect with our associates and consumers. Join us and have a meaningful impact on the world – and – endless opportunities to design your future. Immerse yourself in Calvin Klein here! (YouTube, Instagram, TikTok)
CK eCom Operation Specialist - Content
The Team
Within the eCommerce team, our mission is to build a commercially driven team with a strong focus on product, trading and business growth in order to elevate online performance. The position's team serves as the backbone of eCommerce, driving product focus, site merchandising, content and product launch to increase sales and conversion. The team collaborates closely with the wider CK teams to drive strategic alignment and commercial performance. With an integral position in the team, the role contributes significantly to the department’s overall success and strategic growth.
The Position
As Online Operations Specialist, you will play a key role in delivering a seamless content experience across our eCommerce platforms. You will be responsible for managing the execution and deployment of digital content, overseeing campaign rollouts, and ensuring the on-site user journey is optimized to drive engagement, conversion, and loyalty. This role requires strong cross-functional collaboration with internal teams such as Content, Customer Experience, and Brand Marketing, as well as analytical thinking to assess content performance and continuously improve the customer experience.
You will support campaign operations from concept through execution, managing CMS activities, timelines, and delivery across multiple markets. Your role is central to ensuring that our brand is represented through best-in-class content and that the right message reaches the right audience at the right time.
Key Responsibilities:
Campaign Operations & Content Execution
- Manage end-to-end content build, translation, QA, and deployment within the CMS across all EU markets.
- Brief in new campaigns to the internal creative team and manage the content production timeline from concept to go-live.
- Ensure all content meets brand guidelines, is error-free, and reflects best-in-class creative execution.
Cross-Functional Collaboration
- Partner closely with the Customer Experience team on new features, onsite journeys, and content personalisation projects to drive conversion and retention.
- Liaise with Content Development and CX teams to support template innovation and layout optimization.
- Collaborate with Planning, Trading, and Creative to align seasonal priorities, storylines, and content requirements.
Content Planning & Advisory
- Contribute to seasonal campaign planning, briefs to ensure content readiness and timely delivery.
- Advise teams on CMS limitations, template capabilities, and feasibility of campaign concepts.
Performance & Optimization
- Analyze content performance metrics (e.g. page views, engagement, bounce rate) in collaboration with analytics teams to optimize content strategy.
- Provide insights on regional market behavior to tailor content by audience.
- Support the content personalisation roadmap to ensure relevancy and increase user engagement.
Measures of Success
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Content Accuracy: Timely and flawless content deployment across all planned campaigns.
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Operational Efficiency: Smooth cross-team execution and on-time go-lives.
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CX Impact: Improved conversion and engagement through relevant, personalized content.
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Campaign Readiness: Proactive planning and alignment across functions to ensure full content readiness before key launches.
Requirements
- 1–2 years of experience in eCommerce operations, digital content management, or project management.
- Strong understanding of how content supports both brand storytelling and commercial performance.
- Hands-on experience with a CMS.
- Familiarity with web analytics tools like Google Analytics and/or Adobe Analytics.
- Excellent attention to detail and ability to manage multiple tasks under tight deadlines.
- Strong stakeholder management and communication skills, with the ability to translate technical information to diverse audiences.
- Comfortable working in a fast-paced, international environment with evolving priorities.
- Fluent in English (written and spoken).
- Bachelor's degree in Marketing, Digital Media, Communications, or a related field preferred.
At PVH, how we act is as important as what we do. Here are some key behaviours we expect from our people:
ENTERPRISE FIRST – we act in the best interests of PVH and its consumers beyond our own team, brand, region or market.
DRIVE CHANGE – we lead by example and are optimistic about change. We challenge the status quo but fully commit once a decision is made.
CREATE CLARITY – we are diligent in providing context and setting our priorities so we can be productive quickly.
INSPIRE TRUST – we create safe spaces for debate and deliver on what we promise so people can learn to depend on us.
TAKE ACCOUNTABILITY – we focus on work with the biggest business impact and give candid feedback to each other.
Your Wellbeing is Our Priority
In the heart of Amsterdam, PVH is home to the global headquarters of Tommy Hilfiger and the European offices of Calvin Klein.
Wellbeing: exclusive onsite gym and fitness classes, personal training, meditation studio, sports clubs, in-house physio, and receive access to our nutritional and wellbeing programs
Campus: extensive food and beverage offerings, top-notch restaurant, barista coffee bars, sky bar, monthly social events, weekly Thursday drinks, game nights, and campus-themed activities that will keep your social life busy
Be at the forefront: stay closely connected to our brands, CALVIN KLEIN and TOMMY HILFIGER, and be a part of seasonal market launches, sample sales and receive employee discounts!
Check out our Amsterdam Campus here.
About PVH:
We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.
One of PVH’s greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH here.
PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.
