About Us:
We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.
One of PVH’s greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH here.
The Team
The People Experience and Services team is focused on delivering a seamless and standardized associate experience across EMEA. The goal is to consolidate and streamline HR processes and day-to-day operations, improving service quality and operational efficiency. By reducing inconsistencies and eliminating duplication, we aim to enhance the overall associate experience while ensuring high-quality service delivery. Key pillars of the team include Data, Processes and Solutions, Payroll, Talent Acquisition, Associate Lifecycle and People Experience & Advisory, all of which have an EMEA-wide remit. Additional pillars include Campus Experience, Labor Relations and Employee Relations, all of which have a more focused scope on EHQ, with regional coordination.
This team works closely with HR Business Partners, the Community of Experts, and the People Strategy team to ensure alignment and execution of key initiatives. Additionally, the team collaborates with global HR teams to standardize practices and touchpoints across regions. The People Experience and Services team also partners with other functions, including Finance and Communications, to support broader business goals and strategic priorities.
The team’s efforts will focus on driving automation, simplifying workflows, and improving scalability across the region. This will create an agile, high-performing function that supports the company’s overall business success and improves associate satisfaction across EMEA.
The Position As a Manager, People Experience & Advisory (EMEA), you will be pivotal to the People Experience and Services team's mission of delivering consistent, efficient, and high-quality HR support across the region. You will lead first-level advisory support services, driving self-service maturity and service scalability, ensuring that associates and managers receive best-in-class HR support through optimized service delivery. Your role is essential in supporting our goal of creating a seamless, service-driven, and standardized associate experience, delivering operational excellence while continuously improving the associate journey across EMEA.
Key Responsibilities:
Deliver first-level HR advisory support to associates and managers across EMEA with a high first-contact resolution rate, providing a best-in-class experience.
Drive maturity and adoption of self-service tools and knowledge base content to minimize escalations and enhance employee autonomy.
Analyze advisory trends and feedback to identify recurring issues and service gaps, ensuring continuous improvement of HR support processes.
Ensure scalability of first-level support and self-service advisory activities across EMEA, maintaining efficiency and aligning with business needs.
Provide mentorship and serve as a resource for junior advisors, sharing knowledge and guiding best practices.
Utilize strong judgement in case management, applying appropriate policies and selecting effective resolution methods in complex or precedent-setting situations.
Support efficient query hand-offs between service tiers and HR Business Partners by ensuring accurate documentation and timely escalation of cases.
Partner with internal and external stakeholders to define and improve service standards and advisory practices within your discipline, and ensure seamless associate lifecycle support.
Champion HR service delivery enhancements by introducing new processes and tools aligned with broader People Experience strategy.
Contribute to the knowledge base by developing, curating, and maintaining accurate, accessible content for Tier 0 and Tier 1 HR topics.
Note: Responsibilities include, but are not limited to, those listed above. The role may require additional tasks and duties as assigned to meet the needs of the department and organization.
Measures of Success:
Service Excellence: Deliver high-quality first-level HR advisory support, ensuring high satisfaction from associates and managers, as measured by feedback and resolution time.
Self-Service Maturity: Increase the use and effectiveness of self-service tools (knowledge base, PSP articles), improving query resolution and reducing Tier 2 escalations
Process Optimization: Continuously improve HR processes and integrate tools (PSP) to streamline service delivery and enhance the associate experience, as measured by % of processes automated
Employee Satisfaction: Maintain high service satisfaction scores through consistent, high-quality advisory delivery. Target: ≥90% positive feedback on support interactions.
Requirements
The ideal candidate is a service-oriented, operationally focused manager with proven experience leading People Advisory services. You bring a passion for delivering consistent, high-quality support, driving self-service maturity, and improving the associate experience. With a collaborative mindset and strong judgement, you effectively lead teams, manage complexity, and deliver solutions that scale across regions.
You will have demonstrable experience in the following:
7-10 years of experience in People Advisory or HR operations, including 5 years in a people management or team lead role
Experience leading the delivery of first-level HR support and ensuring high-resolution rates across multiple geographies
Ability to lead and coach HR advisors in a fast-paced, service-focused environment
Strong analytical skills with the ability to identify trends in associate queries and translate them into process or service improvements
Experience implementing and optimizing self-service tools and knowledge bases
Ability to strategically prioritize and manage the delivery of HR support across varying Tiers
Demonstrates strong leadership skills with a focus on coaching, mentoring, and developing teams for high performance, whilst providing stewardship and guidance
Navigates across a highly matrixed global organization, managing relationships and organization dynamics with discretion, tact and political acumen
Utilizes an analytical, systems thinking and creative approach with stakeholders, peers and team to find or invent solutions and agreements
Fluent in English; additional languages are a plus. Strong verbal and written communication skills and the ability to communicate effectively, persuasively and credibly
At PVH, how we act is as important as what we do. Here are some key behaviours we expect from our people:
ENTERPRISE FIRST – we act in the best interests of PVH and its consumers beyond our own team, brand, region or market.
DRIVE CHANGE – we lead by example and are optimistic about change . We challenge the status quo but fully commit once a decision is made.
CREATE CLARITY – we are diligent in providing context and setting our priorities so we can be productive quickly.
INSPIRE TRUST – we create safe spaces for debate and deliver on what we promise so people can learn to depend on us.
TAKE ACCOUNTABILITY – we focus on work with the biggest business impact and give candid feedback to each other.
Your Wellbeing is Our Priority
In the heart of Amsterdam, PVH is home to the global headquarters of Tommy Hilfiger and the European offices of Calvin Klein.
Wellbeing: exclusive onsite gym and fitness classes, personal training, meditation studio, sports clubs, in-house physio, and receive access to our nutritional and wellbeing programs
Campus: extensive food and beverage offerings, top-notch restaurant, barista coffee bars, sky bar, monthly social events, weekly Thursday drinks, game nights, and campus-themed activities that will keep your social life busy
Be at the forefront: stay closely connected to our brands, CALVIN KLEIN and TOMMY HILFIGER, and be a part of seasonal market launches, sample sales and receive employee discounts!
Check out our Amsterdam Campus here.
PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.
